Terms of Service

Last Updated: October 6, 2025

1. Agreement to Terms

By accessing or using Inkredo's AI-powered newsletter automation platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Inkredo ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Inkredo provides an AI-powered newsletter automation platform that enables users to:

  • Generate newsletter content using artificial intelligence
  • Research and curate news articles automatically
  • Create custom brand voices for personalized content
  • Manage subscriber audiences and contact lists
  • Schedule and send email campaigns
  • Configure custom sending domains
  • Track campaign analytics and performance

The Service relies on third-party AI providers, email delivery services, and other infrastructure components to function properly.

3. Service Availability and Disclaimer

3.1 No Guarantee of Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We are not obligated to provide the Service in case of:

  • Technical failures, errors, or bugs in the Service
  • Third-party service disruptions (AI providers, email delivery services, etc.)
  • Server downtime, maintenance, or infrastructure issues
  • Network connectivity problems
  • Force majeure events beyond our reasonable control
  • Security incidents or cyber attacks
  • API limitations or rate limiting by third-party providers
  • Any other technical, operational, or business reasons

3.2 Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3.3 No Liability for Service Failures

We are not responsible for any damages, losses, or consequences arising from service interruptions, failed email deliveries, incorrect AI-generated content, data loss, or any other service-related issues. You acknowledge that you use the Service at your own risk.

4. User Accounts and Registration

4.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You agree to immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease.

5. Subscription Plans and Payments

5.1 Subscription Tiers

Inkredo offers various subscription tiers with different features and limitations. Subscription fees are charged on a recurring basis (monthly or annually) based on your selected plan.

5.2 Payment Terms

All payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy.

5.3 Price Changes

We reserve the right to change our subscription prices at any time. Price changes will not affect your current billing cycle but will apply to subsequent renewals. We will provide reasonable notice of any price changes.

5.4 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refunds will be provided for partial subscription periods.

6. User Content and Conduct

6.1 Your Content

You retain ownership of all content you upload to the Service, including subscriber lists, brand voice samples, and campaign content. By using the Service, you grant us a limited license to use, process, and transmit your content solely for the purpose of providing the Service.

6.2 Content Responsibility

You are solely responsible for all content you create, upload, or send through the Service. You represent and warrant that:

  • You have all necessary rights and permissions to use and send the content
  • Your content does not violate any laws, regulations, or third-party rights
  • Your content does not contain malware, viruses, or harmful code
  • Your subscriber lists contain only contacts who have consented to receive emails
  • You comply with all applicable anti-spam laws (CAN-SPAM, GDPR, etc.)

6.3 Prohibited Conduct

You agree not to:

  • Send spam, unsolicited emails, or engage in email harvesting
  • Upload or distribute illegal, harmful, threatening, abusive, or defamatory content
  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use the Service for phishing, scams, or fraudulent activities
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell or redistribute the Service without authorization
  • Send content that infringes intellectual property rights

7. AI-Generated Content

7.1 No Guarantee of Accuracy

The Service uses artificial intelligence to generate newsletter content. AI-generated content may contain inaccuracies, errors, or inappropriate material. We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.

7.2 User Review Required

You are responsible for reviewing, editing, and approving all AI-generated content before sending it to your subscribers. We are not liable for any consequences arising from AI-generated content sent through the Service.

7.3 Third-Party AI Services

Our Service relies on third-party AI providers (Google Gemini, Perplexity AI, etc.). We are not responsible for the performance, availability, or output of these third-party services.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content (excluding user content), is owned by Inkredo and is protected by copyright, trademark, and other intellectual property laws. You may not use our intellectual property without our prior written consent.

8.2 License to Use Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INKREDO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

This limitation applies even if we have been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Inkredo and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any laws or regulations
  • Your content or subscriber lists
  • Any emails sent through the Service on your behalf
  • Your infringement of any third-party rights

11. Email Deliverability

We use third-party email delivery services (Resend API) to send emails on your behalf. We do not guarantee that emails will be delivered successfully or that they will reach recipients' inboxes. Email deliverability depends on many factors beyond our control, including:

  • Recipient email server configurations and spam filters
  • Your domain reputation and authentication settings
  • Email content and subject lines
  • Recipient engagement and preferences
  • Third-party service availability and performance

We are not liable for failed deliveries, emails marked as spam, or any other deliverability issues.

12. Data Backup and Loss

While we take reasonable measures to backup and protect data, we are not responsible for any data loss, corruption, or deletion. You are responsible for maintaining your own backups of important content and subscriber lists.

13. Third-Party Services

The Service integrates with various third-party services and APIs. We are not responsible for the availability, performance, or policies of these third-party services. Your use of third-party services may be subject to separate terms and conditions.

14. Compliance with Laws

You are responsible for complying with all applicable laws and regulations, including but not limited to:

  • CAN-SPAM Act and other anti-spam laws
  • GDPR and other data protection regulations
  • CCPA and privacy laws
  • Copyright and intellectual property laws
  • Export control and sanctions laws

We reserve the right to suspend or terminate accounts that violate applicable laws.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Inkredo is established, without regard to its conflict of law provisions.

15.2 Arbitration

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law. You waive any right to participate in class-action lawsuits or class-wide arbitration.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitute acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Inkredo regarding the Service and supersede all prior agreements and understandings.

19. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@inkredo.com
Support: support@inkredo.com
Website: www.inkredo.com

Important Notice: By using Inkredo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You understand that the Service is provided "as is" without warranties, and that we are not obligated to provide the Service in case of errors, technical issues, or other disruptions. You assume all risks associated with using the Service.